Any industry, be it banking, finance or manufacturing, is powered by IT. It is no different for the insurance sector where tailor made solutions deliver better performance and it is imperative that executives in such environments know how to use the software. Training by experts is the answer to empowering top executives to handle the complex IT solutions such as Duck Creek in the insurance sector.
Duck Creek is an industry standard solution specifically created for use by insurance companies. Insurance companies need to track millions of customers and deliver outstanding services in order to stay competitive and Duck Creek provides end to end solutions. It is complex and covers the entire gamut of insurance operations. For instance, the software has modules to process applications and issue policies, endorse such policies, cancel and reinstate policies. Using the software one can track each customer, issue reminders, and bills in time and carry out a host of other activities including reports and analytics to derive business intelligence. Given the complexity, it is not surprising that executives and managers operating the software often come up against roadblocks, especially when handling claims. This is where Duck Creek Training by specialized institutions comes to their rescue
It is not easy to learn the extended features of this solution in a day. Training by experts is essential. Why experts? This is because experts with industry experience and a background of training in this software can transfer knowledge to busy managers tailored to their requirements in just the right way. Classroom training, whether held within the company premises or in the trainer’s premise is one way to undergo training but it is far better to opt for training institutions that offer online training. This method allows executives located as far apart as London, New York and Bangalore to access training modules whenever they have time and also get access to a trainer should they have any queries. Webex, GoToMeeting and skype are popular methods of conducting sessions online but a trainer may also offer online training through its site.
Customization in training modules and sessions is the key to how quickly managers learn precisely what is of use to them in their day to day activities. Expertise in knowledge on the part of the trainers contributes to analysing requirements and tailoring training sessions, another reason to prefer only recognized institutions for global Duck Creek training online or in the classroom method.
What is of even more importance is post training support. It is natural that even after training managers will face problems in the usage of Duck Creek and this where continuing support proves to be a decider in the selection of the right training institute. The right Institute will always have available experts to provide guidance until the trainees become adept.